Terms and Conditions

This website is owned and operated by Noon Fans (herein referred to as we, us and our). These Terms set forth the terms and conditions under which the customer (herein referred to as you and your) may use our website and services as offered by us.

Upon using the website or submitting an online order on our website you approve that you have read, understood

and agreed to be bound by these Terms.

 

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason. Furthermore, we reserve the right to change the content of the website without any prior notice at our sole discretion, including without limitation, Terms and Conditions, prices, descriptions and images. Therefore, you should review our website periodically as your continued use of our website or our service after any such change constitutes your acceptance of the new Terms.

 

We shall not guarantee or assume responsibility for any third party website or other promotion.

 

To the maximum extent permitted by applicable law, we assume no liability or responsibility for any errors, mistakes, or inaccuracies of content; personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service or any unauthorized access to or use of our secure servers and/or any and all personal information stored therein. Furthermore, as we sell small items such as charms please keep them away from children as the small parts pose a choking hazard.

 

To the maximum extent permitted by applicable law, in no event shall we be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data

or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

 

Shipping

The shipping time is out of our control and delivery dates are estimates only and under no circumstances are we responsible for any delays (or consequences thereof) occurred after your order left our warehouse. All product prices on the website exclude shipping costs, this is payable by the buyer upon checkout or in case of international orders after the order has been placed.

We advise our international clients to enquire about the shipping rates before placing the order.

 

We do not take responsibility for an incorrect shipping address or any details provided by you.

 

Production will not commence until product price and shipping cost for the entire order is paid in full. 

All orders are shipped "freight on board" from our warehouse, making you the owner of the ordered product from the moment

it leaves our warehouse and we are in no way liable for any loss or damage occurred during shipping.

 

We provide tracking number for all orders within 48 hours of shipment.

 

We advise international buyers to enquire about any potential custom clearance fees, duties and taxes payable in the destination country as our invoice will not include such charges and it's the customer's responsibility to pay the import fees if applicable.

 

Cancellations

Due to the nature of custom made products we do not accept cancellations after the commencement of production.

We might however be able to issue a refund for the paid shipping fee depending on the status of the order but the price of the product will not be refunded. Cancellations made before the start of production are possible and will incur a $50 processing fee.

 

Returns

In case of any problem with the product please contact us within 5 days of receiving your order so we can look into rectifying the issue as soon as possible. You may be asked to provide evidence such as photos or other relevant documents to support your claim for return. Due to the nature of custom made products we are unable to accept returns based on customer input errors such as spelling or layout issues.

 

Products displayed on our website are the closest and clearest digital reflection of the true physical product. Monitor settings and qualities vary between devices and we cannot be held responsible for any colour difference occurring between the image on your device and the final product. We encourage our customers in case of any doubt to order a sample before placing the bulk order. Sample hand fans with charms are available for $25 plus shipping and samples are chosen from random designs. In case of the hand fans you accept that the colour and texture of the natural wood and size of the metal ring might vary between products which is due to the handcrafted manufacturing process.

 

You shall also accept that there might be a slight variance in colour between the hand fans and the invitation cards of the same design due to the different material, surface and printing process.

 

Proof

A digital proof is sent for every custom printed order to you for your approval before commencing production. This provides an opportunity for review, final spelling and design checks and to submit any required modification. Any change or revision made after the approval of your artwork will result in additional cost depending the individual case. For cancellations please refer to our cancellation policy.

Please note that proofs are not to scale.

 

Sample

Sample hand fans with charms are available for $25 plus shipping and samples are chosen from random designs. In case of the hand fans you accept that the colour and texture of the natural wood and size of the metal ring might vary between products

which is due to the handcrafted manufacturing process.

 

You shall also accept that there might be a slight variance in colour between the hand fans and the invitation cards of the same design

due to the different material, surface and printing process.

 

Please email us if you would like to request a sample.

 

Payment

Payments can be made at checkout on our website using your credit card or PayPal account.

Bank transfer is also available. Please contact us for details.

 

When buying an item, you agree that you are responsible for reading the full item listing, description and our T&C before making a commitment to buy it. You also agree that when you commit to buy an item you enter into a legally binding contract

to purchase an item and you complete the check-out payment process.

 

Using custom artwork

We offer fully customised hand fans using your own photo or artwork for orders over 300 pieces.

A template will be provided for your convenience to drop your design into. Your artwork will be printed "as is" therefore

you are required to set up your file in a print ready format. We accept pdf, jpeg and indd files.

Minimum file resolution recommended: 300dpi, font size to be at least 5 points, RGB colour mode is preferred.

Please only use high quality, high resolution images for best results but pixels are not to exceed 6000 x 6000.

 

Production time

Production will commence upon full payment and approval of digital proof. Due to the nature of custom made products we cannot estimate the exact production time in advance. We aim to finish production within 15 working days for the invitation cards and 25 working days for hand fans depending on the complexity. Unfortunately in some rare cases this time frame is exceeded but you will be notified in a timely manner. Shipping time is added on top of the production time.  We are in no way liable for any delay in delivery and we suggest to plan ahead and order your fans and/or invitation packages well in advance to eliminate any unwanted stress.

Pricing

All prices are in AUD. The starting price for the hand fans and invitation cards is listed on the website and applies to the minimum order quantity. Discount applies for larger quantities, please see individual product page for details. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

You can send us an email with your detailed enquiry for quantities over 300 items and we'll get back to you with a quote.

 

Intellectual property

The service and all materials therein or transferred thereby, including without limitation, images, text, graphics, logos, layout, patents, trademarks, service marks, copyrights, software, website, photographs, audio, videos and all Intellectual Property Rights related thereto, are the exclusive property of Noon Fans. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You are responsible to ensure that no intellectual property laws are broken when a custom artwork is provided by you

or uploaded to a third party platform operated by us.

 

Promotions

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages).

If you don't want to receive such promotional materials or notices please just notify us at any time.

If you have any queries about our Terms and Conditions  please contact us at:

contact@noonfans.com.au