FAQ

Frequently asked questions

What is your minimum order quantity?


Our minimum order is as low as 10 pieces for a number of designs and products. For some hand fans the minimum order starts at 60.




Is the packaging for the hand fans included in the price?


Yes, the off white organza bag is included in the price. You can also upgrade to the raw linen pouch which costs an additional $2 each.




Are the envelopes included in the price of the invitation cards?


Yes, the plain white envelopes are included in the price but you can choose the white textured linen or brown craft paper envelopes for an additional price.




Can I change the font colour on my hand fans?


Yes, custom font colours are available and the minimum order quantity is 300 pieces.




Can I change the font of my chosen design?


Yes, please contact us with your request.




Could I use one of my photos as a background for my hand fans instead of your designs?


Yes, custom designs are available and the minimum order quantity is 300 pieces.




Can I order a hand fan sample before placing my order?


Yes, a hand fan sample with charm is available for $25 plus shipping. Please note samples are random designs.




Can I see my design before printing starts?


Yes, we always provide digital proof before commencing production for both the hand fans and invitations. This provides an opportunity for final spelling and design checks.




Is there a limit as to how many charms I can purchase for one hand fan?


No, the number of charms put on the metal ring of a single hand fan is purely your choice.




Can I change the wording of the cards?


Yes, the images on our website are examples only and you can submit your choice of wording in the text box provided.




I'd like to use special characters in my text but I can't send it through the website.


Not a problem, just contact us with your exact text as you would like it to be printed and you can double check it once we send through the digital proof.




Can I add text to the back side of the invitation designs?


Yes, the back side of our cards is customisable for a small fee.




Can I print the invitations on a different paper?


Yes, 300gsm gloss paper is also available upon request for the same price. However we'd like to recommend our matte linen paper as this is the closest match to the texture of our hand fan fabric.




How much is the setup fee for printing?


We don't charge an additional setup fee for our work. You only pay the price as indicated in our online store plus shipping.




Do all fans look identical?


Yes, they are all the same size but due to their handcrafted nature there might be slight discrepancy between the length of the metal rings or the colour of the natural wood.